Shipping policy

Shipping Policy

Thank you for shopping with us! We want to make sure your order reaches you safely and on time. Please read our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (Pakistan)

We deliver across Pakistan. Estimated delivery times are as follows:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 2–4 business days
  • Other cities & towns: 4–7 business days

Shipping charges are calculated at checkout based on your location and order weight.

Free Shipping

We offer free shipping on orders above a certain amount. Please check our website or promotions page for current free shipping thresholds.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message with a tracking number so you can monitor your delivery.

Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to courier issues, weather conditions, or high order volumes — especially during sale seasons. We appreciate your patience in such cases.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [infonaturalshine55@gmail.com] or [contact 03196152105]. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related queries, feel free to reach out to us:

  • Email: [infonaturalshine55@gmail.com]
  • Phone: [03196152105]
  • Business hours: Monday – Saturday, 9:00 AM – 6:00 PM PKT